Payments FAQs

The platform operates on a monthly rolling subscription basis which can be cancelled at any time. This gives you access to the sample library where you can download packs and samples in exchange for credits which will be accrued on your account each month depending on which subscription tier you choose. If you require something more customised, you can also purchase tracks, packs, samples and services directly from the artist. All payments are processed through Stripe, a secure payment gateway. We do not store any payment information on our servers, this is all handled by Stripe. If you have any issues with payments, please contact us through our support page.

For any payments that are showing as “In Protection” this is due to the payment being held by Stripe for a period of time. This is a security measure to protect both the buyer and the seller. Once both parties are happy with the delivery of the work or service, the order can be finalised and the funds will be released to the seller. If you have any issues with a payment showing as “In Protection” or you want to raise a complaint due to poor service from a vendor, please contact us through our support page.